Frequently Asked Questions for CIT400.

Frequently Asked Questions for CIT400.

Does the CIT400 need to be logged into Skype to use the PSTN (Landline)?
No, the PSTN (Landline) will work without Skype being logged in.

Will I be able to listen to my voice mail through the phone?
Yes.

If I am on a Skypeout call and my I receive an incoming PSTN call, will I be able to place the Skype call on hold to answer the PSTN call?
No.

I cannot make a call out through my landline using SkypeOut. What could be wrong?
Make sure that you enter 00,+ or 011 before you dial out. This is required for making calls on SkypeOut.

I seem to be getting poor audio quality, what can I do to make the quality better?
It might be due to to signal interference. There might be some interference from nearby electrical appliances such as microwave ovens and cordless phones or the Base Station is installed in a room with thick walls. It can be that the handset is too far from the base unit. If so, move the Handset closer to the Base Station.

Will I be able to put a Skype caller on hold and call a PSTN line from the same handset?
No, for you to make a call (PSTN) you will first need to hang the Skype call up

Will my Skype contacts be visible through my Skype phone?
Yes, if you go into the Menu option and choose Skype there you will see your contacts.

Can I make an outgoing (PSTN) call on a secondary handset when someone is using the first handset on a Skype call?
To make an outgoing call (PSTN) on a secondary handset when someone else is on a Skype call with the first handset, pick up the second handset and dial out the number. If you hear a busy tone that means that the PSTN line is in use.

The CIT400H is a handset for CIT400.

CIT400.

How do i connect the CIT400.

• CIT400 Requires a Base Station. The base station does not need to be connected to your computer with a USB cable; it just needs to be connected to a router. So now you dont need to wait until your computer turns ON, Skype is already installed on the headset. Just Plug and Dial !

• You can route calls between Skype or standard telephone line Public Switched Telephone Network (PSTN).
• It has a Graphical color LCD display. Also has voice encryption for security. 120 hours standby time, 10 hours talk time. Automatic updates on Skype client.


• You can use maximum of 4 handsets with a single Base Station.
• The CIT400 needs one (or two) connection(s) to work:

(1) An ethernet connection which ultimately gets its own IP address and provides connectivity to the Internet. You will probably need a router for this connection.
(2) An optional POTS (Plain Old Telephone System) connection - in other words, an wired landline telephone connection.

Connection 1 is necessary if you wish to allow the CIT400 to have access to Skype.
Connection 2 is necessary if you wish to allow the CIT400 to have access to your wired telephone line


To Conference a call :
You can place a conference call with two other callers, if one of the other handsets share your same base unit.
During a conference call, access the Options menu for other functions and features.
1. Call the first Skype contact or landline user through SkypeOut.
2. Press the INT key.
3. Scroll to find the handset you want to include in the call.
4. Press CALL.
5. When the caller on the second handset answers, press CONF. You are now on a 3-way call.



Call Forwarding : Make sure that Call Forwarding is done properly or the handset wont ring and the calls will go directly to Voicemail !
You can redirect Skype calls to another landline or mobile number.
1. Press Menu.
2. Scroll to Settings. Press Select.
3. Scroll to Call Settings. Press Select.
4. Scroll to Call Forward. Press Select. (you will do this twice).
5. Scroll to Yes or Call Forward (if changing the call forward number). Press Select.